I've had a
Verizon Dude: Ma'am, I'm sorry but I can't fix it..
VD: Ya, it's an internal issue with the BB.
Me: Well it's insured so just send me a new one...
VD: Well, you've owned it for over a year, so I can't.. The warranty is up.
Me: Okay, that's fine I bought insurance on it for the lifetime of the phone..
VD: Ya, but they'll send you a refurbished phone and technically you'd have to lose it..
Me: You're joking, right?
VD: No, I'm not..
So this convo went on for a while and basically he told me my phone is shot regarding the email configuration (whatever that means?) and I'd be paying a $50.00 deductible for them to send me a REFURBISHED phone... He also explained that my Dad stole my upgrade and I wasn't due for one until July! So back story here.. I'm on my own account but I listed my mom as an authority on the account so if anything ever happened that I couldn't take care of she'd be able to for me... Well she used this to her advantage and used my upgrade last year when my dad broke his phone. I forgot she did this... Good news - My mom also has ME listed as the authority on her account... So I used my dad's upgrade to get a new BB Tour!
So, I'm back in business and I am in LOVE with the Tour. How I ever went with the smaller keyboard on the Pearl I'll never know!
Hope you all have a great weekend!